Consumer Comments, Complaints and Appeals
There are two ways to send us your comments, complaint or appeal:
Download and email the PDF form
Click here to download the PDF form complete it, save it, and email it to receptionist@sandstonetherapy.org.au
Or complete the online form below
Fill in the online form and submit it directly through the website.
A response will be made within five working days of receipt of the comment/complaint or appeal.
You have the right to an advocate, support person or interpreter.
You shall be informed of the outcome of your comment/complaint/appeal in writing from the CEO.
Your comment/complaint/appeal will be dealt with as per the Sandstone Therapy Centre policy: Personal Grievences
(Contact receptionist@sandstonetherapy.org.au for a copy of full policy)
Thank you
Your feedback assists us to improve the quality and safety of our service.
To make complaint to external body please contact:
Health & Community Services Commission
5th Floor, NT House
22 Mitchell Street,
Darwin NT 0800
GPO Box 4409
Darwin NT 0801
Phone: (08) 8999 1969
Free call: 1800 004 474
Email: hcscc@nt.gov.au